FAQs - Child Minder
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FAQ's

All frequently asked questions (FAQ's) have been added to this section to help you with with any queries you may have. You can also contact us with areas we haven't covered here, thanks.

What is Child-Minder.co.uk?

Child-Minder.co.uk is a new platform for parents to search and find local childminders and other local childcare providers. Registered parents will be able to search for local childcare providers, tutors and housekeepers. Registered childcare providers will be able to connect with parents who need their services.

 

What is Prime Membership?

Prime Membership gives you access to contact registered users via our secure messaging system. Basic members can only reply to messages sent from Prime Members.

 

What do I get with Basic Membership?

Basic Membership is completely free. In order to browse for your listed local childcare providers or to browse for childcare jobs in your area you have to register for a basic account. Basic membership allows parents advertise for childcare, tutor or housekeeper requirements. It allows childcare providers/tutors advertise their services. In addition, basic membership allows you read and reply to messages from prime members. See our membership page for more details.

Why should I pay to upgrade to Prime Membership?

For parents upgrading to prime membership will allow you immediately contact childcare providers whose profile you are interested in. You can contact a childcare provider by sending them a message via our secure messaging system. This is essentially important for parents with immediate childcare or tutor needs. Get connected immediately by upgrading to a prime member. For childcare providers or tutors looking for their next job or new customers, upgrading to a Prime account will give you the access to contact parents who have advertised for your services. Get connected immediately by upgrading to a prime member.

Parents who upgrade to prime membership have the greatest chance of success because waiting around for a childcare provider with prime membership to reply your advert may mean the best childcare providers or tutors may secure a job before they come across your profile.  With prime membership your profile will appear at the top of search results and you will be notified of new adverts posts in your area before basic members.

A lot of money and time has been spent in developing this website. We employ people who maintain this website as a result we have over head costs. This is why prime membership is a paid subscription, to enable us keep maintaining this platform.

 

 

How do i upgrade to Prime Membership?

Upgrading is simple. Follow this link and choose your subscription plan. You will not be renewed automatically. You will receive notifications when your subscription is nearing its end. You have the options to renew your membership or revert to the Free Basic Account. You will lose the ability to contact members when your account reverts to Free Basic Membership.

 

 

 

Why can I not log into my account?

If we think your profile contains something that violates our terms and conditions we will remove it. We may notify you on further steps to take.

 

I have not received my account verification email?

When you register for an account we will send you an verification email with a link to activate your account. If you haven’t received this, please check your junk or spam folder. If you received this email and are still experiencing problems please let us know on info@child-minder.co.uk.

How do I edit my personal information?

Log into your account, go to "my profile" and click on edit profile, Here you will be able to edit your personal details and your care or job match details.

Who sees my personal and contact information?

Personal information visible to other users on child-minder.co.uk are your first name, the town you live in, gender and your age. Only Prime Members are able to contact you via our secure messaging system.

You can give your contact details via our secure messaging system to people you wish to contact you directly. Please be aware that any personal information you post in your or profile or other postings on the site will be visible to the website users. Also, any personal information you include in your communications with other members will be visible to them. We encourage you to use discretion in sharing personal information with others.

How do I reset my password?

Log into your account, go to my profile, click on edit profile, click on personal details section and scroll drown the page and click on change password.

If you have forgotten your password, on the homepage click on the sign-in button. On the pop up window click "forgot password?" provide your email address and  a reset link will be sent to your email address.

 

 

 

 

What do you do with my personal information and is it safe?

Your personal information is safe. We will not give or sell your personal data to anyone.

What are featured profiles?

They are prime members whose accounts are randomly featured on the home page.

Why is my profile not showing??

We will remove your profile if it contains anything that violates our terms and conditions.

How do I upload a profile picture to my account?

Log into your account, go to my profile, click on edit profile, click on "Care Match Details" or "Job "Match Details" at the bottom of the page you can upload and change your profile pictures.

Why was my profile picture removed?

Photos may not contain nudity, violent or offensive material, or copyrighted images. If your photo includes children, by clicking Upload Photo you verify that you are the parent or that you have the explicit permission of the parent(s) to include the children in your photo.

We will remove any profile pictures that goes against our Terms & Conditions and may inform you of our actions.

How do I post an advert??

By filling out your profile completely.

How do I edit my advert?

Go to your profile click on edit my profile, save when you finish.

Can I delete my advert? / What does it mean to deactivate my profile?

If you have found a childcare provider or tutor and you no longer have an immediate need for your account, or if you have found a job and no longer have immediate need for your account you could deactivate your profile instead of closing your account.

Deactivating your profile would keep your account active but would remove your profile search results. When your profile is deactivated, you are not visible on the website. You can activate your profile when you are ready to use your account again. Go to your profile and click on the deactivate button at the top of the page.

Why can’t I send messages or reply to message?

You must be a Prime Member to contact other members. Basic members can only reply messages sent by a Prime Member.

Check that you are logged into your account. If you are unsure, log out completely and log back in to ensure that you are logged in correctly. It could be that the provider you are trying to contact has deactivated their account and will no longer come up on search result. Or the prime membership of the person you are trying to reply their message has expired.

How can I contact a parent or childcare provider I’m interested in?

Only Prime Members can contact other users. Messages can be sent using our secure messaging system on our website. Both parents and childcare providers personal contact details are kept confidential. To send a message click the 'Message' button which appears towards the top left hand side of each profile. When you send someone a message, they will receive an email notifying them they have a new message waiting.

Can I add my contact details to my profile?

Contact details such as email addresses and phone numbers are not allowed within your profile due to safety and confidentiality reasons. However parents and childcare providers are free to exchange their contact details in private messages sent through our secure messaging system.

How do I unsubscribe from emails?

We will only send you emails that we think would be useful to you. However if you’d like to stop receiving some (or all) promotional emails from us you can opt out by editing your privacy settings. Go to your profile, click on edit profile, click on personal details and scroll down to the end of the page to where you can specify what type of which emails you’d like to receive and which you’d rather not.

There will be an unsubscribe link at the bottom of every promotional email we send to you. You can unsubscribe by clicking on the link. Please note that even if you opt-out of receiving marketing emails, we will continue to send you administrative emails regarding child-minder.co.uk including, for example, notices of updates to our Privacy Policy, if we choose to provide such notices to you in this manner.

 

 

Why has my question or email not been replied?

We aim to reply every query within 48 hours.

How do I cancel my Prime membership subscription?

When you have found a care provider a job and no longer need your Prime Membership you don’t need to do anything as your payment is not automatically renewed.

It is advised to keep a record of the contact information you accumulated before your account reverts to the Basic Membership. As you will not be able to contact people with a Basic Membership.

How do I close my account?

Visit personal details on edit profile page, scroll down to where you will find the option to close your account. If you need to reopen your account please send us an email and we will open your account. You dont need to open a new account.

How do I write a review on a parent or childcare provider I have worked with?

Go to the users profile, scroll down to the review section and click on write a review. Members have an option of replying their reviews

How do I report a concern?

At the bottom of the home page there are various ways of contacting us. You can send an email to us, chat to us or fill out a contact form.

Is my payment detail safe?

Yes, child-minder.co.uk does not save your payment card details on any of our servers. Instead, your payment details are handled by Stripe. Stripe is a leading provider for secure payment processing and your payment card details are always protected.

Remember your payment is not automatically renewed. You will have to renew it manually if you have not found childcare or a job.